Refund policy
We have a FREE 14-day return policy on UK orders that satisfy the following
- Sold at full price (RRP)
- No Discounts or Special Offers applied
If your order does not meet these conditions - you will be liable for the cost of return.
(1) Conditions of Return / Exchange
To be eligible for a return, your item must be in the same condition that you received it,
- Clean, unworn and unwashed
- Size labels still attached
- Pet hair free - lint roll it if you must
- Original Packaging (barcoded bag)
You will be responsible for shipping the product back to yourself if it does not satisfy the conditions of return.
Exchanges
You have within 14 days to return your item for an exchange
Ensure your exchange meets the conditions outlined in (1)
If you are exchanging to a more expensive size, you will be required to pay the difference in order to exchange.
Typically exchanges are processed upon physical inspection of the product. If your courier has marked it as 'delivered' but you are still waiting for your exchange, please email us: Help@pamboes.com
Refunds
You have within 14 days to return your item for a Refund
You may be denied a refund if your return does not meet the conditions in (1)
If you have been approved for a refund. You will be sent an email notification when the refund has been processed.
It can take 10 Business days for the money to arrive back into your account.
A £5 restocking fee will be reduced from your refund, If the item is returned without it's original packaging or the barcoded packaging is extremely damaged (ripped, torn, ect)
You are responsible for the item/s until it is received back to us. We advise you use a tracked service with insurance when shipping the item.
Your return item/s may be marked as 'delivered' by the courier of your choice, the item/s need to be physically examined to ensure they meet the conditions of return.
This may take an additional 2-7 business days to be inspected.
To start a return, you can contact us at help@pamboes.com. We will be in touch and tell you the details of where they need to be sent to.
Refunds on bundle deals.
If you order a bundle and wish to return one or more pairs from said bundle and keep the remaining.
You will be refunded the difference between the RRP and the Savings discount that was unlocked in the bundle.
For example: If you order the 3 Pack bundle and return 1, your order will no longer classify as a 3 Pack bundle.
You will now be classified as a 2 Pack
Original order = 3 items
Return 1 pair = -1 items
New bundle order = 2 Items
Your refund will be the difference between the 3 item bundle and the new 2 item bundle.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the item is defective, we will cover the return postage of Tracked 48 hour and you will be required to provide a receipt of lodgement from your local post office.
RETURNS DURING BLACK FRIDAY AND CHRISTMAS
Any Order Placed between 15th Nov and 25th of December will have till the 5th of January to lodge their returns for an exchange or refund**